Last updated: 09 November 2026
We understand that plans can change. This policy explains how cancellations and refunds are handled. The specific cancellation terms for your booking will be stated in your quotation or booking confirmation, and those terms apply.
How to cancel
- Please inform us of any cancellation or change in writing by WhatsApp or email, as early as possible.
- The date and time we receive your written request will be used to calculate any cancellation charges.
Car rental bookings
- Cancellation charges, if any, depend on how close to the pickup time the booking is cancelled and will be listed in your booking confirmation.
- If a vehicle has already been dispatched to the pickup point, charges for the dispatch may apply.
Tour packages
- Tour packages include services from hotels, airlines and other suppliers, each with their own cancellation rules. Cancellation charges for your package are based on these supplier rules and the time remaining before travel.
- Airline tickets are refundable only as per the airline's fare rules.
- Visa fees, insurance premiums and service charges are generally non-refundable.
- Unused services (such as a missed sightseeing tour or an early check-out) are generally not refundable.
Cancellation by us
If we have to cancel a booking due to circumstances within our control, we will offer an alternative or a refund of the amount paid to us for the cancelled service. If a cancellation is caused by events beyond our control (such as extreme weather, natural disasters, strikes or government orders), refunds will depend on what we are able to recover from suppliers.
Refund process
- Approved refunds are made to the original payment method or by bank transfer.
- Refund timelines depend on suppliers and banks; we will keep you informed throughout.
For any questions about a cancellation, please contact us using the details on our Contact page.
Questions about this policy? Call +91 88882 33484 or contact us.